Dear Friends,I always associate May Bank Holiday Weekend with the World Snooker final from Sheffield. Although I haven’t seen as much of this year’s tournament as I would have liked to, I watched the dramatic concluding frame of the semi-finals between John Higgins and Dave Gilbert. It went down to the wire and after a […]

I wonder if you have ever had a really excellent customer experience when you have visited somewhere or attended an event. We recently had a couple of such experiences when we spent some days at half term with my brother-in-law near Dungannon. Our visit coincided with Lucy’s birthday and as I walked past a café […]